Refund Policy

This Refund Policy explains when refunds may be provided for payments made through Paystack for access to paid features.

1) General rule

Refunds are not guaranteed and will be assessed based on the rules below, because the Service typically provides immediate access to digital features.

2) Subscriptions (recommended approach)

If the Service is subscription-based, cancellation stops future renewals but normally does not refund the current billing period already paid.

If a user believes they were charged incorrectly (duplicate charge, wrong plan, billing error), they can request a review within 7 days of the charge.

3) Once-off purchases (if applicable)

If the Service sells one-time digital items (for example, credits or feature unlocks), refunds may be granted only if the digital item was not used/consumed and the request is made within 7 days.

If the item has been used (e.g., credits spent) a refund may be declined.

4) Service failure / downtime

If paid features were unavailable for an extended period due to the Provider’s fault, the Provider may offer either a partial refund or an account credit, at the Provider’s discretion.

5) Fraud and unauthorized payments

If a user suspects an unauthorized payment, they should contact support immediately and also follow Paystack/bank chargeback processes where applicable.

The Provider may request verification details to investigate and prevent abuse.

6) How to request a refund

Send an email to support@enduraservice.co.za with: (a) account email, (b) Paystack reference/transaction ID, (c) amount/date, and (d) reason for the request.

If approved, refunds are processed back to the original payment method where possible, and timing depends on Paystack and the user’s bank.

7) Abuse prevention

Refunds may be refused if there is evidence of abuse (e.g., repeated refunds, violating Terms, chargeback fraud, or using the Service heavily before requesting a refund).