Refund Policy

DRAFT is a product of Endura Consulting (Pty) Ltd. This policy explains when and how refunds are provided for DRAFT subscriptions.

1) DRAFT monthly plans

Monthly subscriptions are eligible for a full refund when requested within 7 days of the initial charge.

Renewal charges are also eligible for review within 7 days of the renewal date.

For initial-charge refunds, eligibility may require that the account was created within the previous 30 days.

2) DRAFT annual plans

Annual subscriptions are eligible for a pro-rated refund when requested within 30 days of purchase.

After 30 days, refunds are handled case-by-case and may be refused depending on usage and account history.

3) Charges that are not refundable

Payment processing fees charged by the processor (such as Polar fees) are non-refundable.

Refund requests may be denied for abuse, policy violations, repeated refund attempts, or requests outside the applicable refund window.

4) Special circumstances

If Endura causes significant downtime, eligible users may receive a pro-rated credit or refund.

Billing errors are corrected promptly and may include goodwill credit where appropriate.

Compassionate refunds can be granted outside normal windows for serious hardship events.

5) How to request a refund

Email support@enduraservice.co.za with subject line DRAFT Refund Request.

Include your account email, plan type, date of charge, and reason for your request.

Standard refund requests are typically processed within 3 to 5 business days.

Refund timing depends on payment rails and bank processing timelines.

6) Chargebacks

Contact support before filing a chargeback so we can resolve the matter faster and with fewer fees.

If a chargeback is filed, Endura may provide transaction and usage records to the payment provider and may restrict account access while the dispute is active.